Refund Policy
Last updated 1 September 2026
[[…]] marker below with your registered
company details, and have this page reviewed by a lawyer. It describes how Branova Jobs
actually handles data, but it is not legal advice.
This applies to employer subscriptions on jobs.branova.in. Job seekers are never charged, so nothing here concerns them.
How billing works
Your first two live postings are free. Beyond that, each additional live posting is billed in advance for the period — monthly, or annually at ten months' price. You are billed for postings that are Published; pausing or closing a role reduces the next period's charge.
When we refund
- Duplicate or failed payment. Charged twice, or charged without the plan activating — refunded in full.
- Our fault. If a defect on our side stopped you using a paid feature for a meaningful part of the period, we refund that part pro rata.
- Within 7 days of a first paid upgrade, if you have not published more postings than the free tier allows — refunded in full.
When we do not refund
- Part-used periods after the 7-day window. Cancel instead, and you drop to the free tier at the end of the period you already paid for.
- Not receiving enough applicants, or not making a hire. We provide the platform, not a hiring outcome.
- An account suspended for breaking our terms — for example charging candidates a fee.
How to ask
Email hello@branova.in from the address on the account, with the invoice number from Billing in your workspace. We reply within [[RESPONSE WINDOW, e.g. 5 working days]]. Approved refunds go back to the original payment method through Razorpay, typically within [[REFUND WINDOW, e.g. 7–10 working days]] depending on your bank.
Cancelling
Close or pause your extra postings at any time from Job postings in your workspace. There is no cancellation fee and no notice period. Your applicants, notes and pipeline history stay in your workspace.